Privacy Policy
Effective Date: 01-01-2025
Jaeger Technology Group LLC (“Jaeger Technology Group,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and handle information submitted through our website, contact forms, email, phone communications, and related business interactions.
This policy applies to information collected through jaegertechgroup.com and through normal communications with Jaeger Technology Group.
Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Company name
- Email address
- Phone number
- Project descriptions
- Uploaded files, drawings, photographs, CAD files, or related project materials
- Shipping and billing information
- Any other information you choose to provide when contacting us
We may also collect basic technical information through our website, such as browser type, device information, pages visited, referral source, and general usage data.
How We Use Information
We use information to:
- Respond to inquiries
- Prepare quotes
- Review project requirements
- Provide engineering, manufacturing, 3D printing, consulting, and related services
- Communicate about active or potential projects
- Process orders and shipments
- Improve our website and services
- Maintain business records
- Comply with legal, tax, accounting, or contractual obligations
We do not sell customer information.
Project Files and Confidential Information
Customers may provide drawings, CAD files, photographs, samples, technical documents, or other project-related materials. We use these materials only to evaluate, quote, manufacture, consult on, or support the requested project.
We understand that many customer projects involve confidential, proprietary, or early-stage product information. If your project requires special confidentiality handling or a non-disclosure agreement, please let us know before submitting sensitive materials.
Do not submit regulated, classified, export-controlled, medical, personal health, or highly sensitive information through our standard website forms unless we have agreed in writing to an appropriate handling process.
Contact Forms and Email
When you submit a contact form, request a quote, or email us, we use the information you provide to respond to your request and conduct normal business communications.
Standard email and website forms may not be appropriate for highly sensitive information. The Federal Trade Commission recommends protecting personal information and using safer practices when transmitting sensitive data.
Cookies, Analytics, and Website Data
Our website may use cookies, analytics tools, spam-prevention tools, security tools, and similar technologies to help operate the site, understand visitor activity, improve performance, and protect against misuse.
If we use Google Analytics or similar services, those tools may collect information about website usage. Google requires websites using Google Analytics to disclose how analytics data is collected and processed.
You can usually adjust your browser settings to block or delete cookies. Blocking cookies may affect some website functions.
How We Share Information
We may share information only when reasonably necessary for business operations, including with:
- Shipping carriers such as UPS, FedEx, or USPS
- Payment processors
- Website hosting providers
- Email and communication service providers
- IT, security, or website support providers
- Professional advisors such as accountants, attorneys, or insurance providers
- Vendors, subcontractors, or manufacturing partners when needed to complete a project
- Government, legal, or regulatory authorities when required by law
We do not sell customer information to third parties.
Shipping Information
If we ship completed parts, samples, equipment, or project materials, we may provide necessary shipping information to the selected carrier. This may include name, company, address, phone number, email address, shipment details, and account information when a customer requests use of their own UPS or FedEx account.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no website, email system, or electronic storage method is completely secure.
Customers should contact us before sending highly sensitive, regulated, export-controlled, or confidential technical information so an appropriate transfer method can be discussed.
Data Retention
We retain information as long as reasonably necessary for quoting, project support, manufacturing records, customer service, accounting, tax, legal, warranty, or business purposes.
Project files may be retained for reference, repeat orders, quality review, or customer support unless other arrangements are made in writing.
Your Choices
You may contact us to request that we update, correct, or delete certain information, subject to legal, contractual, accounting, and business recordkeeping requirements.
You may also request that we stop using your information for non-essential communications.
Children’s Privacy
Our website and services are intended for business, industrial, educational, and professional users. We do not knowingly collect personal information from children.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
For questions about this Privacy Policy or how your information is handled, contact:
Jaeger Technology Group LLC
Decatur, Alabama
Email: info@jaegertechgroup.com
Website: jaegertechgroup.com